: Pengguna dapat memantau status pencairan dana secara real-time.
In the era of Industry 4.0, State-Owned Enterprises (BUMN) in Indonesia are under increasing pressure to digitize their services to enhance efficiency, transparency, and accessibility. PT Jasa Raharja, as the sole entity responsible for mandatory traffic accident insurance, has responded to this challenge by launching JARVIS (Jasa Asuransi Raharja Virtual dan Interaktif Sistem). This paper examines the implementation of JARVIS as a strategic move to modernize public services. It explores the system's features, analyzes its impact on operational efficiency and customer satisfaction, and identifies the challenges inherent in transitioning from a traditional, paper-based bureaucracy to a digital ecosystem. jarvis jasa raharja
JARVIS stands as Jasa Raharja's commitment to "Road Safety Innovation". It serves as a platform for young innovators—primarily university students—to pitch ideas that can lower accident rates, which remains a critical challenge in Indonesia. The initiative operates on a Pentahelix : Pengguna dapat memantau status pencairan dana secara
Implementasi JARVIS membawa perubahan besar pada indikator kinerja utama (KPI) Jasa Raharja, khususnya dalam aspek kecepatan pelayanan . Indikator Pelayanan Era Manual / Konvensional Era Digital (JARVIS & Sistem Terintegrasi) Jam hingga Hari Beberapa Menit setelah Laporan Polisi Klaim Korban Meninggal Dunia Berhari-hari Rata-rata kurang dari 3 Hari Klaim Dokumen Lengkap Proses Validasi Manual Target penyelesaian dalam hitungan Jam Transparansi Biaya Perawatan Audit Manual Pasca-Rawat Terpantau real-time via Katalog JR Care Menekan Fatalitas di Golden Period This paper examines the implementation of JARVIS as
PT Jasa Raharja (Persero) is a State-Owned Enterprise (BUMN) entrusted by the Indonesian government to administer mandatory insurance programs, specifically Traffic Accident Insurance (JTSA) and Passenger Accident Insurance (JAKA). For decades, the claim process for these services was characterized by bureaucratic hurdles, requiring physical paperwork, long queues, and manual verification. This traditional model often resulted in delays, low transparency, and high operational costs.