New community plugins allow deeper integration with tools like Toggl and Clockify. Agents can log billable hours directly within the ticket interface, syncing perfectly with company invoicing software.
New community integrations allow agents to draft replies, summarize long ticket histories, and translate customer inquiries instantly within the Zammad interface. zammad addons new
With the release of in March 2026, the concept of "addons" has been redefined by native AI capabilities. These are no longer just external plugins but integrated modules that leverage Large Language Models (LLMs). New community plugins allow deeper integration with tools
: Added support for recursive group mapping, allowing admins to include users from subgroups automatically. Advanced Webhooks summarize long ticket histories