: Upskill training for Release 8.0 became available for existing performance leaders.
: Central Ohio Primary Care (COPC) recently updated its patient experience by launching a new MyChart app.
A policy container cannot be processed by older agent versions (pre-2.0). Upgrade your enforcement points:
Work with your workforce management (WFM) and business intelligence teams to update your real-time dashboards. Ensure you are tracking the newly prioritized metrics, such as omnichannel journey friction and bot resolution rates. Step 5: Schedule an Audit or Recertification
The COPC certification was updated to reflect the evolving needs of the profession, advances in research, and changes in the healthcare landscape. The updates aimed to:
: Upskill training for Release 8.0 became available for existing performance leaders.
: Central Ohio Primary Care (COPC) recently updated its patient experience by launching a new MyChart app.
A policy container cannot be processed by older agent versions (pre-2.0). Upgrade your enforcement points:
Work with your workforce management (WFM) and business intelligence teams to update your real-time dashboards. Ensure you are tracking the newly prioritized metrics, such as omnichannel journey friction and bot resolution rates. Step 5: Schedule an Audit or Recertification
The COPC certification was updated to reflect the evolving needs of the profession, advances in research, and changes in the healthcare landscape. The updates aimed to:
