Https- Ezesco.zesco.co.zm ((install))

This transformation is not just about upgrading technology but rethinking how it is applied across business processes. A central pillar of this strategy is the implementation of a , for which ZESCO has issued an Expression of Interest (EOI). The proposed CRM is expected to integrate various technologies and digitize internal processes to increase efficiency, enhance operational visibility, and deliver a superior customer experience. The system is designed to support core processes like customer applications, meter reading, revenue collection, and service management, ultimately creating a centralized and holistic view of customer interactions.